Safe Gambling
Our commitment to safe play is central to how Genesis operates. Prioritising player welfare, we strive to create an environment where entertainment does not come at the expense of wellbeing. Through clear policies, practical tools, and continual staff training, we aim to identify and assist players who may be at risk. Responsibility informs our decisions, customer interactions, and compliance with regulatory standards. This page outlines our approach to Genesis Responsible Gambling, the safeguards we provide, and the steps players can take to stay in control of their activity.
Player protection principles
Our approach centres on prevention, early intervention and proportional support. We monitor account activity to spot patterns that may indicate harm and use risk-based measures to intervene when needed. Transparency and fairness guide our decisions - players receive clear information about available controls and we apply safeguards consistently to protect vulnerable customers.
Tools to manage gambling activity
Deposit limits
Our tools let players set deposit limits to control how much they add over daily, weekly or monthly periods. Limits can be lowered immediately or increased only after a cooling-off period to ensure considered choices.
Loss limits
Our loss limit feature allows caps on net losses over set intervals, helping to contain spending and reduce harm. We recommend using these limits as a routine part of account management and personal budgeting.
Time limits and reality checks
Our session limits and reality checks remind players of elapsed time and encourage breaks. Timed logout or session reminders can be customised to suit individual preferences and help maintain balanced play patterns.
Self-exclusion and cooling-off
If a break is needed, our self-exclusion options enable temporary or permanent account closure. Chosen timeframes are respected and pathways to reopen are governed by safeguards and cooling-off requirements to support safer returns.
Recognizing signs of problematic behaviour
Common signs include chasing losses, increasing deposit frequency, spending beyond means, neglecting personal or work responsibilities, and changes in mood after play. When these patterns appear, our team encourages the use of account tools and offers support to explore next steps.
Guidance for staying in control
Practical steps include setting and sticking to limits, taking regular breaks, budgeting entertainment spend as part of household finances, using reality checks, and discussing concerns with trusted people. Open communication with our support team can help tailor protections and adjust account tools to suit changing circumstances.
Access to professional help and support organisations
Links and referrals to independent support organisations that specialise in gambling-related harm are available through our responsible gambling resources. When required, our team will help direct players to confidential counselling services, helplines and professional treatment resources offering localised assistance and structured recovery programmes.