Genesis Casino Responsible Gambling

At Genesis we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. That means providing clear information, practical account controls, and prompt support when someone needs to pause or stop their activity.

Player protection principles

We design our services to minimise harm and promote informed play. We encourage sensible bankroll management, transparent terms, and tools that let you set limits or take breaks whenever you choose. We monitor activity patterns and will take action where behaviour suggests risk to a player’s wellbeing.

Activity-control tools

Deposit limits

You can set daily, weekly, or monthly deposit limits on your account. Limits can be lowered immediately from your profile. Requests to increase limits may include a short waiting period to help avoid impulsive changes.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. This helps control net spending without affecting the ability to play, and can be adjusted downwards at any time.

Time limits and session reminders

Session reminders and reality checks can be enabled to prompt you after a set time of play. These reminders help you track time spent and make it easier to step away when needed.

Account breaks and self-exclusion

If you need to stop playing for a while, you can choose a temporary account break or longer-term self-exclusion. During self-exclusion your account is locked and you will be unable to log in or place bets for the selected period.

How to change your settings

Most controls are available in your account settings under Responsible Gambling. If you prefer, contact our support team and we will guide you through limit changes, temporary account closures, or full self-exclusion.

Recognising signs of problematic behaviour

Warning signs can include chasing losses, changes in sleep or work patterns, hiding activity from friends or family, increasing deposit frequency, and neglecting other responsibilities. If you notice these signs in yourself or someone close to you, consider activating controls or taking a break.

Practical tips to stay in control

Set a budget before you play and stick to it. Use deposit and loss limits to enforce that budget. Take regular breaks, avoid gambling when upset or under the influence, and do not use gambling to solve financial problems. Keep accurate records of time and money spent on gambling.

Professional help and support

If gambling is causing harm, seek professional advice. Local health services and counselling organisations can offer confidential guidance and treatment options. If you need assistance setting controls on your account, contact our support team and we will help you apply the appropriate restrictions.