Terms of Use

These Terms and Conditions describe the rules for using Genesis services and explain the relationship between us and our users. They set out account responsibilities, eligibility, acceptable use, promotional rules, payment practices, dispute processes, and how we may update these terms. By using our site or apps you agree to follow these rules and any additional conditions shown in the cashier, promotions pages, or account area.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Only one account is permitted per person, household, or legal entity unless otherwise authorised. You must provide accurate information when registering and keep your contact details up to date. We may suspend or close accounts if we suspect fraud, identity issues, chargebacks, bonus abuse, or other misuse.

Verification

We may request documents to verify your identity and address before allowing withdrawals or to comply with our security checks. You must cooperate with verification requests. Failure to provide requested documents may result in account restrictions until verification is complete.

Eligibility requirements

Users must meet our eligibility criteria to open and operate an account. You must be of legal age to gamble in your jurisdiction and not be excluded from our services under any local laws or internal restrictions. Persons subject to self-exclusion or who have had accounts closed by us are not permitted to register a new account.

Acceptable platform use

Use the platform for lawful purposes only. Prohibited activity includes collusion, money laundering, account sharing, use of automated betting tools where disallowed, and attempts to manipulate games or promotions. We reserve the right to investigate suspicious behaviour and to withhold funds or suspend accounts where violations are confirmed.

General bonus and promotion rules

Promotions and bonuses are governed by specific terms shown with each offer. Common conditions include minimum deposit requirements, wagering requirements, game contribution rules, maximum bet limits while wagering, and expiry periods. Bonuses may be withdrawn only after meeting the stated conditions. We may cancel or reclaim bonuses and winnings obtained through abuse or fraud.

Deposits and withdrawals

Available payment methods and limits are listed in the cashier. Deposits are normally processed immediately, while withdrawals are subject to account verification and standard checks. We may apply identity and source-of-funds checks before releasing funds. Limits, processing times, and any fees are dependent on the chosen payment method and may vary.

Dispute resolution

If you have a dispute with us, please contact customer support so we can investigate. We aim to respond promptly and to resolve issues fairly. If a resolution cannot be reached through support, we will explain further options for escalation in line with our internal complaints procedure.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and may be communicated to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms. For significant changes we will provide advance notice where reasonably practicable.