Player Privacy Policy
At Genesis we take your privacy seriously. This Privacy Policy explains what personal and technical information we collect when you use our site, how we use and store that information, how we protect it, and the choices available to you. The policy applies to accounts, payments, play activity, and interactions with our site and customer support.
Types of data we collect
Personal data
When you register and use our services we collect personal information such as your name, date of birth, email address, phone number, postal address, and identity documents submitted for verification. We also collect payment details needed to process deposits and withdrawals. This data is used to create and manage your account and to meet legal and security checks.
Technical data
We collect technical information automatically when you visit or interact with our site. This includes IP address, device type, browser type, operating system, unique device identifiers, and log data about pages viewed and actions taken. We use this information to operate the site, improve performance, and detect abuse or fraud.
Transactional data
Transactional data covers account activity such as deposits, withdrawals, bet history, game history, bonuses used, and support interactions. Transactional records help us process payments, resolve disputes, maintain accurate account balances, and provide your activity history on request.
How we use your information
We use collected data for account setup and management, payment processing, KYC and fraud prevention, customer support, compliance with legal obligations, and to maintain security. With your consent we may also use your contact details to send marketing messages and promotions. You can opt out of marketing at any time.
Data protection practices
We protect personal data through access controls, internal policies, and technical safeguards designed to prevent unauthorized access, disclosure, or loss. Access to personal information is limited to staff and service providers who need it to perform their duties. We also require reasonable measures from third parties who process data on our behalf.
Cookies and tracking technologies
Cookies and similar technologies are used to operate the site, remember preferences, and collect analytics. We use session cookies for basic functionality and persistent cookies for preferences and optional features. Third-party analytics and advertising tools may place their own cookies. You can manage or block cookies through your browser settings, but doing so may affect site functionality.
User rights
You have the right to access the personal data we hold about you, request corrections, and ask for deletion where applicable. You may also request restriction of processing, object to certain uses, or withdraw consent for marketing communications. Certain account or transaction records may be retained where needed for compliance or dispute resolution.
Access, correction and deletion
You can review and update many account details from your account settings. For other requests, contact our support team at [email protected]. We will respond to requests and assist with account-related data actions. Some requests may require identity verification to protect your account.
Information sharing and third parties
We may share data with service providers such as payment processors, identity verification services, analytics providers, and other partners who perform services on our behalf. We may also disclose necessary information to comply with legal obligations or to protect our rights. Service providers are required to protect data in line with this policy.
Privacy policy updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically to stay informed about how we handle your information.