Contact our team

Genesis customer support is available to help with questions, account-related issues, technical concerns or general feedback. Our team assists with document checks, verification and withdrawal queries, and we respond promptly through our communication channels: live chat, email and phone. For fastest help use live chat or phone; for detailed enquiries please email us. Support can also help with bonus questions and payment guidance. We aim to resolve routine issues quickly and guide you through account or technical steps as needed.

Department	Contact
Customer Support	[email protected] (live chat and email for account issues, KYC, withdrawals and technical troubleshooting)
General Enquiries	[email protected] (billing, promotions, verification and policy questions)
Affiliate Enquiries	[email protected] (partner sign-ups, tracking, commission reports and payments)
Phone	+44 20 7946 0321 (urgent enquiries by phone or callback requests)
Working Hours	24/7 (email responses Mon-Fri 09:00-18:00; phone hours may vary)

Email Support

Email is our preferred method for detailed requests, account issues, or any case that needs documents or explanation. Please send a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files to avoid delays. This helps our team prioritise and resolve matters faster, and ensures we can reach you if we need further information.

Submit your enquiry

Name <label for="email" style="font-size:14px;color:#cbd5e1;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #263244;border-radius:6px;background:#0b1220;color:#eef2f7;box-sizing:border-box;" /><label for="message" style="font-size:14px;color:#cbd5e1;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #263244;border-radius:6px;background:#0b1220;color:#eef2f7;box-sizing:border-box;resize:vertical;"></textarea><button type="submit" style="padding:11px;background:#1db954;color:#0b1220;border:none;border-radius:6px;font-weight:600;cursor:pointer;">Send message</button>

Response Time

Our support team typically responds to inquiries within one business day. Simple questions and account requests are usually handled quickly, while more complex issues such as KYC verification, payment investigations, or regulatory matters may take longer depending on their nature. We’ll keep you updated on progress and aim to resolve cases as promptly as possible.

Feedback

We value your feedback. Please share any suggestions, ideas, or issues you encounter while using the site - our team reads every message carefully and uses it to improve features, promotions, and overall user experience. Your input helps us prioritise updates and fix problems faster, so don’t hesitate to tell us what would make the site better for you.